Q. Is Delivery Discreet?

A. Yes. All packages are sent out in plain packaging with no mention of the contents or sender.

Q. What currencies you you accept?

A. We do deliver abroard but we ask you to contact us first by email should you wish to ask a question with regard to specific timelines.

Q. What Are Your Delivery Times?

A. Your products will usually arrive with you within 2-3 days of purchase (although we cannot be responsible for royal mail or courier problems). We aim to post all orders by the next working day but where possible some orders are posted same day.

If there is likely to be any delay with delivery for whatever reason - such as stock levels - we will notify you to enable you to choose whether to proceed with your order or choose another product.

If your are not in when your parcel arrives, Royal Mail will keep your package at your local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Postal charges apply to send the goods back out to you.

Q. How do I order?

A. Ordering is simple and straightforward. Simply place your items in the shopping basket - each time you will be transferred back to the shop - when you have finished shopping click on 'checkout' and follow the instructions.

Q. How can I pay for my goods?

A. We have various ways of payment.

Cards: We accept all major credit cards and debit cards.

Paypal: For those who want to use their Paypal account to transfer money we also offer that option.

Cheques: Cheques can also be posted. Cheques will need to clear before despatch of goods. Cheques should be made payable to Danvik Solutions.

Q. Are there extra fees for using my credit card?

A. No. We do not charge an extra fee for the use of any payment method including credit cards. The price you see at checkout is the amount you pay.

Q. What happens after I make my payment?

A. You will receive an confirmation email of your purchase within minutes of placing your order. Once your order has been shipped you will receive another email. Many orders are shipped same day with every effort being made to ship within 24hours. (Mon-Fri)

(For any future reference, please print and keep a hardcopy of your emailed transaction receipt and all correspondence emails).

Q. When will my credit card be debited?

A. Once we have received your purchase request we will begin to process you order. Please be aware that full payment will be taken from your card when we have accepted your order and it is ready to be shipped.

Q. Do I need To Open A Paypal Account To Order From your Store?

A. No. Paypal have now changed their policy and you no longer need to have an account with them. You will be given the choice at checkout.

Q. I am trying to pay using my credit card as I do not have a Paypal account/do not want to use my Paypal account but I get a message informing me that I have an account and should login with my password?

A. If, at any time in the past you have registered with Paypal they will have retained your email details and that is why they are requesting this information. You can either use a different email address which they don't recognise, or you can choose to use Nochex as an alternative payment provider. Nochex is a UK company and works in much the same way as Paypal and you do not need an account with them either. If you continue to have problems please do not hesitate to contact us either by email  or on the above telephone number.

Q. Is my online payment secure?

A. Yes. Both payment providers use Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) so you have no need to worry whether your data is safe. Further details can be seen on their websites.

We always ask for the customers card verification value (CVV) on all transaction requests to help prevent fraud. The CVV is the 3 digit number on the back of the card.

Q. What happens if I want to return my purchase for any reason?

A. Please refer to our refunds and returns Policy.

Q. I would like to sell some of your products how can I do that?

A. We have two ways in which you can sell our products. We offer a wholesale service to traders with a minimum order of £100 inc vat. We source our products from many different suppliers so ordering from us gives you a wide selection of party items at a very low financial cost to yourself. This is great for very small businesses and party planners etc. More Information

We also offer an affiliate scheme for those who would like to add our products to their websites but do not want the hassle of stocking and delivering items themselves. More Information